Our basic policy is that we want out customers to have quality mapping tools that meet their needs. We do occasionally make mistakes and every now and then a product that doesn't meet our quality standards slips out. Please let us know if there is a problem, we want to get it right. Once your needs are met, we won't send you marketing emails to encourage you to buy more stuff. We expect that as a satisfied customer you'll return when you next have a need for our products.
What information do we collect? How do we use it?
Information You Provide
Shopping and Ordering
When you place an order or use our shopping cart, we need to know your name, e-mail address, mailing address, phone number, and the items you have added to your shopping cart. This allows us to process and fulfill your order and to notify you of your order's status.
Your credit card information is transmitted directly from your web browser to our payment processor. We never see your card number, and it is not stored on our server. The payment processor returns a token to us that can only be used for a transaction between MapTools and your card account. With that token we can authorize and complete a single charge, or refund all or part of that charge. While quite secure, it can be a bit limiting as well. If you call or email us with a request to add an item to your order or ship by a faster more costly method, we will need to get your card information again for the additional charge.
If you contact us by email, telephone, or fax, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
Information We Collect When You Use Our Services
Web Server Log Files
As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL.
What do we do with the Information we collect?
Primarily we use the information to process your order, and keep you informed about it. On rare occasions we have used the information to contact customers that ordered a product that we later discovered had a problem they should be aware of. Occasionally we have sent an email about a new product to customers that have made inqueries in the past about the avaialibility of a product like the new one.
Should you receive a promotional email from us in the future, we will provide a link to opt out of further promotional emails. Currently we are not sending promotional emails.
Many browsers have the option to disable, selectively enable, or remove cookies. Please note that, if you choose not to accept cookies, some features of our Services, most notably the shopping cart, may no longer work for you.
We provide you name and shipping address to our shipping carriers when we determine the cost of shipping your order, and again when we purchase and print the shipping label. Currently we are using the services of EasyPost.com for this.
We do not sell, trade, or rent your personal information to others. The exception to that policy would be when we reasonably believe it is necessary to comply with a subpoena, court order, law, or regulation. We may disclose your personal information to the extent required to fulfill our legal obligation.
All personal information is collected via HTTPS secure communication and is kept in a secure database. We employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We work hard to keep up with current security practices. There are only two of us here at MapTools, so we think it is unlikely that there will be a theft of data by an insider. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
You may request access to information associated with your orders by emailing me at firstname.lastname@example.org.
You may also request removal of the information associated with your orders by emailing me at email@example.com.
Returns and Refunds
We want you to have quality tools that are right for the task at hand. If that's not what happened, we want to know. We'll gladly exchange tools so you get the right one. We gladly issue a refund, if you just want to return your purchase. Often we will not even want you to return the product. They just don't cost enough to get all worked up over returning a small plastic card, and we'll just send you a replacement. For larger orders and more expensive items, we'll usually want the product back. If it's our error that led to the problem we'll cover the return shipping. If the error or change comes from your end, we would ask that you cover the return shipping.
We try to keep our policies short and simple. There is room for abuse, but thus far it's not been a problem. We don't want to ever have to write pages of legalese which you have to "agree to" before ordering. Please help us keep it that way by working with us to solve any problems you have. We're just people too. And we're working hard doing what we love to do.