Our Basic Policy
Our basic policy is that we want out customers to have quality mapping tools that meet their needs. We do occasionally make mistakes and every now and then a product that doesn't meet our quality standards slips out. Please let us know if there is a problem, we want to get it right. Once your needs are met, we won't flood you with marketing emails to buy more stuff. We expect that as a satisfied customer you'll return when you next have a need for our products.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, and phone number. This allows us to process and fulfill your order and to notify you of your order status.
How does MapTools.com protect your payment information?
Your creditcard information is transmitted directly from your web browser to our payment processor. We never see your card number, and it is not stored on our server. The payment processor returns a token to us that can only be used for a transaction between MapTools and your card account. With that token we can authorize and complete a single charge, or refund all or part of that charge. While quite secure, it can be a bit limiting as well. If you call or email us with a request to add an item to your order or ship by a faster more costly method, we will need to get your card information again for the additional charge.
How does MapTools.com protect customer information?When you place orders or access your account information it is through an encrypted connection to our server. We try to follow good information security proceedures. Like using strong passwords to protect access to our servers, and applying software patches in a timely maner to all of our computers. We work hard to keep up with current security practices. There are only two of us here at MapTools, so we think it is unlikely that there will be a theft of data by an insider.
Will MapTools.com disclose the information it collects to outside parties?
MapTools.com does not sell, trade, or rent your personal information to others.
Returns and Refunds
We want you to have quality tools that are right for the task at hand. If that's not what happened, we want to know. We'll gladly exchange tools so you get the right one. We gladly issue a refund, if you just want to return your purchase. Often we will not even want you to return the product. They just don't cost enough to get all worked up over returning a small plastic card, and we'll just send you a replacement. For larger orders and more expensive items, we'll usually want the product back. If it's our error that let to the problem we'll cover the return shipping. If the error or change comes from your end, we would ask that you cover the return shipping.
We try to keep our policies short and simple. There is room for abuse, but thus far it's not been a problem. We don't want to ever have to write pages of legalese which you have to "agree to" before ordering. Please help us keep it that way by working with us to solve any problems you have. We're just people too. And we're working hard doing what we love to do.